Nadine Pierre
Resident: March 2022 - March 2023 The building was okay, but the landings need redecorating. The wallpaper is dark and dingy, light colours are enquired to make the landing more spacious, bright and welcoming. It can sometimes feel like you're walking around on a prison landing. The building is cleaned throughout the day but can get truly filthy at night due to a few uncaring residents The surrounding area is depressing to look at. It’s a giant building site due to HS2. If I’d known, I.e. done thorough research I wouldn't have moved here. Although the en-suite rooms are small, there is plenty of storage space to speak of. There are many communal things you can do should you choose to be social. Staff: Pleasant and polite. I don't have a bad word to say about them. They do try to help you if you have concerns in their remit, they're able to deal with them at the time. Cleaners: Do a great job, it's a hard task keeping the entire building clean. Bills are included which is a blessing, however, the amenities are missing, often don't work and are lacklustre. There is no cutlery in the kitchenette to speak of, no kettle, no pots or pans. Gym: A steal of £50 for the year! I often worked out, plenty of weights. At least one of the cardio machines would be out of order on occasion but it was a small price to pay. Cafe: Made some amazing breakfasts but shut down approximately 2-months before I checked out. Bar: was closed more often than open, it didn't seem to make a difference in the Summer months. Wash bar: Cheap to wash and dry clothes, you can easily find available machines if you go at off-peak times. Irons and boards looked good in there although I never used them. A couple of ways to pay, if you're not into using your bank card to do it. Wifi: often drops out, weak signal, often wires are cut by the workman. There's an outage for the entire building at least once a month. Support agents for wifi are often frustrating to communicate with. Fire alarm: goes off often, during day and night hours, often due to residents' questionable cooking skills. Drugs: There's an issue with a small number of residents smoking weed inside their rooms at night. Rent: Residents are charged different rates depending on their circumstances. I was charged a lot for very little, in my opinion. This is rated one star because credit control has so far failed to return my deposit to date. It has been longer than 20 working days and they’ve failed to communicate with me. I’ve sent a letter before court action to start the process of the return of my deposit. Update: After sending several emails, one to the front desk cc credit control sending a letter before court action I received assurances via email that my deposit will be returned to me in full by Friday 13th May. If not I will proceed will court action, filing a claim at small claims court. Due to this, their customer service gets a thumbs down from me. Should the deposit issue be resolved to my satisfaction I will edit this review and give it an additional star. UPDATE: Credit Control returned my deposit in full two days before I was due to file a Civil case with the small claims court. Due to the return of my deposit before having to submit a case in court, this review has jumped from a one-star to a two-star rating.