Harry Dexter
I have lived here now for 6 months. And now about to upgrade my room and extend for another 6 months. It’s been great. Most of the staff are very friendly. The facilities are alright, some stuff could be looked after better like the games room, the cinema and the gym but that’s mostly down to the residents living here. The laundry room washing machines and dryers need updating as half of them don’t work or are always out of order. There has been issues with hot water every now and then but the collective have been promptly onto the issue every-time or almost issues that are raised in the building are addressed very quickly. They have just updated areas of the collective which is nice like adding in a post room with a code to get in and the post in your correct place for easy collection. There is also something like an event/ activity they put on most days where u can get free food or drink as well as meet others residents and learn about different culture days etc. 6 Month Update: just renewed and upgraded my room. Got a good price for this as well as the move was smooth to switch from one room to another room. Within the last couple of months there has been some new reception staff and they are great. They are very happy to help, always smiling and everything seems to move a lot smoother. Especially one called Kiri, lovely guy always saying hi if he sees me and asking how my day has been, even remembers the personal stuff and questions like asking how my ankle has been which I torn not long ago, which is a surprise he remembers with the amount of people they see a day. He is always very helpful when I see him as has sorted any issue I have had very quickly like the wrong code on the parcel room and sorting out my mail boxes as well as remembering about questions or queries I may have. I’m very glad he is on the team. And I always make sure to say hi or if I have any problems that I go to him! 12 Month Update: I only recently moved out of the collective. The transition to leave the building was very easy using the trolley and lifts to take my stuff down to the truck. I’ve seen a lot of reviews about receiving the deposit back. I received my deposit back very quickly probably within 1 working week so was super impressed with this. Thank you to the collective team for my stay. It was the first time living away from family and you made it a really good first experience. Update – May 2026 After living here for 2–3 years on and off, I recently tried to upgrade from my 12m² studio to a one‑bed apartment now that I can finally afford it. Unfortunately, the experience this time has been extremely disappointing. I received an email on 10/04 confirming that a one‑bed was available. I replied the same day and followed up several times, but I didn’t receive a single response from Sales for over a month. Because of the lack of communication, I had no idea the one‑bed had been allocated to someone else until Reception informed me weeks later. This delay has had a real impact on me. Due to my work mobility, I only have a 9‑month window in London, so the April one‑bed was the only realistic opportunity for me to upgrade. Had Sales replied or informed me of the contract and pricing changes at the time, I would have gone ahead immediately. Instead, I was left without answers and had to secure the studio again because I had no other option and no time to find alternative accommodation. It’s frustrating to miss out on a better living space purely because of a communication gap, especially after being a long‑term resident who has always spoken highly of the building and staff. I hope management takes this seriously, as it directly affected my ability to improve my quality of life here.