F P
I really don't like when people can't own their own mess and try to wiggle themselves out of responsibility. I called them and they told me there is one room available in a few days. When I arrived that day to see it, they said they would know the next day cause someone (suddenly) is considering booking it. The next day when I asked if there is any update they said: not yet, we will let you know. They never got back to me. 2 weeks later I asked why they never got back to me, they said because the room was booked by someone so there was no message to send. So I asked whether they don't respond to emails or messages when people ask about a room that is not available, but I received no response to this. No apology, no capacity for owning a mistake, just low quality approach.