John Nash
Poorly managed and overpriced.. No consistency in business processes (I'm talking about the rooftop bar) They need to either pay their staff a fair wage, include tips in the bill, or put a tipping Jar on the rooftop bar OR, like in the U.S., the credit card terminal will have a percentage tipping option and the customer can select the percentage every time! Allowing someone who works at the bar to enter an amount you tell them into the card terminal..also very strange! After many seperate purchases over different days at the rooftop bar..someone asks for a tip on the card and opens up a different option for it on the credit card terminal.. also, strange! There needs to be consistency! Have a tip Jar! So many different ways of doing tips in different European countries and different in different types of resturants, its crazy! I'm NOT Psychic... What do the British do here!??? They don't tip at all in their culture!!! No more Selina ever again! I know its overpriced, but thought it would be a good place to meet people; but they are mostly hipsters anyway! Tipping Solutions Summary 1) Include a Service Charge in the Bill like many other countries in Europe! 2) Get a Tip JAR for the Bar to set the expectations for tipping. 3) Set the credit card terminal to percentage tip sugguestions, then hand the card reader to customer to select an option to select a TIP. 4) Be consistent! Doing many transactions over days making me feel the tip is included when its clearly not. 5) Don't have staff enter the tip manually upon request! No one does that! Is that tip even going to the bartender or is it going somewhere else? 6) Maybe Pay your workers a Fair Wage! its $7 Euros for a large Estrella Galicia on tap! These young bartenders need guidance and leadership. Put processes in place so this never happens again!!! By the Way, No one on vacation from many different tipping cultures want to think about TIPing when they are having fun.. Make expecatations CLEAR on Tipping!! Service Charge makes it easy!