Emily Fields
Had two really great stays here until an experience at the rooftop bar left a really bad taste in my mouth. I had been given the drink ticket upon arrival and incorrectly thought you could get the drink after 7pm. (it is actually 6-7pm) at 7:05pm I got in que at the bar to get a drink. The girl informed me I had just missed the time. I explained I misunderstood and asked if there was anyway I could get it, as it was only five past 7. The girl cut me off and said no. I stood there a few moments contemplating if I would purchase one, she again said very firmly “no” without even asking if I was still getting a drink. Made my choice for me to go find a drink else where for sure. For the amount I spent on two rooms and for what you charge for dorms a little bit of leniency and customer service would have been nice. I understand it is ultimately my fault and misunderstanding but it is hard to remember such a specific rule not written on the ticket and only said verbally as I check in after 30 hours of travel. I could even see if I was hours past, but five minutes… last day so never got to use the ticket.