Trip.com Member
I arrived Bangkok at Suvarnabhumi Airport and booked this hotel to stay overnight and move by MRT the next morning to Dom Mueang Airport. My plane was delayed and many people were queueing at immigration upon arrival. I was unable to reach the place before midnight. I called by phone at the number provided but nobody answered. I took a taxi to the location only to discover that there was nobody to open the door and nobody answered the phone. It seemed to me that access to the place was by electronic card (same as Hotel doors) or password. I was stranded in the middle of the lane at around 3 a.m. with nowhere to go.LESSON LEARNED: do NOT book this place if you are not 100% sure to reach it before they close as there is no way you can access the room. Emergencies are not contemplated and the owner does not concede anything. I explained my case and asked, not for a refund, but for a re-schedule as I was coming back to BKK in a couple of weeks. TRIP.COM said they helped me to negotiate with the owner but he refused to accept to re-book the room at a later date. I lost my money and had a terrible experience. Another lesson learned is to read carefully the fine print (the description on TRIP.COM does specify that check-in time is up to 00:00 but it doesn't say clearly that if you miss this time frame you will be COMPLETELY SCREWED and there is no way to get your room) I suggested TRIP.COM to make it more clear to prevent such an unpleasant experience to other potential customers.